Fast and Reliable Shipping
Our shipping partners include Royal Mail, ProCarrier, DPD, and DHL to ensure global delivery coverage.

Dispatch Times
Due to high demand, some items may not be immediately available as we order upon your purchase to guarantee product freshness. Please allow 1-2 working days for processing. Orders must be placed by 2 PM GMT to be processed the next working day.

Domestic Shipping (UK)
Royal Mail & DPD options available at checkout.
For an delivery estimate before purchase, use our Delivery Time Estimator

• Free Shipping: Available for all orders over £60.
• Standard Shipping (Up to 20kg): Delivered within 2-4 business days.
• Express Shipping (Up to 20kg): Delivered within 1-3 business days.
• Express Shipping (Over 20kg): Delivered within 1-2 business days.

International Shipping
Shipping costs are based on weight and will be calculated at checkout. For a delivery estimate before purchase, use our Delivery Time Estimator

Customs and Duties

• Non-EU Customers: Please note that orders may be subject to import duties, taxes, and other charges which are not included in the total cost of your order. These charges are your responsibility.
• EU Customers: We are IOSS registered as of July 1, 2021. VAT is paid at the time of purchase, though custom duties / import fees may still apply.

Returns
If you're experiencing issues with your order, please contact us at hello@mysupplementshop.co.uk. For detailed information on our shipping and return policies, please visit our Shipping & Returns Policies page.

If you require any assistance, we'd be happy to help!

• Live Chat: Click the chat icon in the bottom right of the page!
• Email us at: hello@mysupplementshop.co.uk
• Call us at: +44 (0) 203 740 1275

We're available Monday to Friday 9am-4pm UTC

Product information on our website is subject to change by manufacturers. Actual product packaging, materials, and ingredient lists may differ from what's shown. Information is for informational purposes only. Don't rely solely on our website's information; always read labels, warnings, and directions before using or consuming a product. For up-to-date information, contact the manufacturer Udo's Choice. Any medical claims or clinically proven studies mentioned are provided by the manufacturer and not endorsed or verified by us. For safety concerns or other information, consult the label or packaging and contact the manufacturer. Content isn't intended as a substitute for professional medical advice. Contact a health-care provider if you suspect a medical issue. We aren't responsible for inaccuracies or misstatements about products by manufacturers or third parties, but this doesn't affect your statutory rights.

Customer Reviews Disclaimer

The customer reviews featured on our website are sourced from third-party platforms and individual contributors. We showcase these reviews to provide our customers with a broad range of opinions and experiences from other users, which may help in making an informed decision about a product. However, we do not verify the authenticity of reviews nor do we endorse any statements made in these reviews.

We are not responsible for any discrepancies or inaccuracies found within these reviews, nor for any actions taken by you based on the content of such reviews. While we aim to present only genuine reviews, we cannot guarantee the reliability or accuracy of the content provided by third parties. We advise customers to use their discretion when evaluating product reviews.

Our inclusion of third-party reviews should not be seen as an appropriation of such content but as a means of providing a comprehensive view of public opinion. If there are any concerns regarding the legitimacy or ownership of the reviews, please contact us for clarification or action.